Background: 

The Network Support Technician is responsible for all aspects of operations and service delivery relating to the network infrastructure and core devices as part of the function of the University IT Services Division. The incumbent is responsible for the end-to-end network monitoring from the telecommunications network provider to the University and to all campuses internally. This includes campus LAN, WAN Implementations, Secure Wi-Fi infrastructure and Point to Point Access, User onboarding to the network.

In addition to the responsibilities listed above, this position is responsible for providing support for customers (users), and assigned applications and/or information systems, including configuring security, maintaining, supporting and optimizing all new and existing network racks, cabling (as per the industry standard) and rack labelling. Additional responsibilities also include supporting solution design, surveys, material listing, researching how to help translate requirements into workable technical solutions, and supporting the evaluation of third-party vendors as directed. The individual must ensure that the proper documentation is done.

Person Specification: 

Essential:

•  Bachelor's degree in IT-related field (Computer Science, Information Systems, Cyber Security or Information Technology) with 2 years’ experience in IT sector (with at least 1 year managing OSI model Layer 2-3 and enterprise-level Wi-Fi infrastructure OR Diploma Qualification in IT related field (Computer Science, information systems, Cyber Security, or information Technology) with 3 years’ experience in IT sector (with at least 1 year managing OSI Model Layer 2-3 and enterprise-level Wi-Fi Infrastructure.
• A Valid CompTIA N+ or CCNA R&S.
• Industry-level structured cabling copper/Fiber cable certifications.
• Experience in Cisco CLI, Windows Server OS, Solarwinds and PRTG.
• Must possess excellent customer service skills.
• Must have prior knowledge of doing documentation.

Desirable:

• Certified by reputable IT vendors.
• Experience in managing IT assets.
• Understanding of Windows Servers.
• Cisco Certified Network Professional (CCNP) certification.

Salary: FJD30,720.00 gross per annum plus superannuation

To explore the post further or for any queries you may contact:

Application Details

All applications are to include:
 
• A letter of application addressing each of the criterion listed under the Person Specification more specifically the Essential and Desirable criteria. This application letter will form the main basis for shortlisting. Failure to provide the application letter will result in your application not being considered. 

• A detailed CV with three referees full contact details (telephone numbers and email addresses). Candidate should state their relationship with each referee (e.g. line manager, former postgraduate supervisor). 

• Copies of academic transcripts and certificates that are of relevance to the qualification requirements of the advertised position.

All applications must be submitted online using the University’s online job applications system which can be accessed at this address: https://careers.fnu.ac.fj .

Applications sent via email or manually for all positions will not be accepted.

Should you have any queries on the advertised opportunity or face difficulty in submitting the application online, please email the following:

1. HR Partner (email ID stated in the advertisement): For any queries regarding the advertised position.
2. hrat@fnu.ac.fj : For any assistance with the online application or technical issues.


Please note that only shortlisted candidates will be contacted. If you have not been contacted by Fiji National University, then your application has not been successful.

FNU is an equal opportunity employer. Preference is given to applicants holding Fiji citizenship. International applicants may be considered.