Background: 

The Application Support Officer is primarily responsible for providing support to power users of the functional team to configure their applications. Responsibilities also include assessing needs and formulating solutions using the Learning and Teaching Applications with Banner software and other applications;, initiating and leading related projects;, and providing day-to-day support of the Learning and teaching applications. He/ She has a good understanding of Web Application Architecture, knowledge of relational databases and must be able to write SQL queries. The position is also responsible for maintaining, supporting, and enhancing learning and teaching application services—primarily Moodle, Mahara, and other academic platforms—while also leading analytics and reporting functions. The role supports university-wide digital transformation efforts, data integration, and application support, serving as a key liaison between technical and non-technical stakeholders.

Person Specification: 

Essential:

• Bachelor’s degree in IT-related field (Computer Science, Information Systems, Cyber Security, or Information Technology).
• At least three (3) years of experience in the IT sector, with a minimum of one (1) year focused on application support and developing analytical or statistical models.
• Good understanding in SQL for extracting and analysing learning analytics.
• Proven expertise and practical experience with Learning Management Systems (LMS).
• In-depth understanding of software systems, computer hardware, and network architecture.
• Good understanding of Linux & Windows Operating Systems.
• Must possess excellent customer service skills.
• Must have prior knowledge of doing documentation.

Desirable:

• SQL Certification.
• Certified by reputable IT vendors.
• Experience in Data mining and analytics tools.

Note:

The University will take into account the minimum qualification requirements (MQR) for the position alongside relevant experience and technical expertise during the recruitment and selection process. All three factors will be considered during the selection process when reaching a decision.

Salary: FJD37,096.00 gross per annum plus 10% superannuation

To explore the post further or for any queries you may contact:

Application Details

All applications are to include:
 
• A letter of application addressing each of the criterion listed under the Person Specification more specifically the Essential and Desirable criteria. This application letter will form the main basis for shortlisting. Failure to provide the application letter will result in your application not being considered. 

• A detailed CV with three referees full contact details (telephone numbers and email addresses). Candidate should state their relationship with each referee (e.g. line manager, former postgraduate supervisor). 

• Copies of academic transcripts and certificates that are of relevance to the qualification requirements of the advertised position.

All applications must be submitted online using the University’s online job applications system which can be accessed at this address: https://careers.fnu.ac.fj .

Applications sent via email or manually for all positions will not be accepted.

Should you have any queries on the advertised opportunity or face difficulty in submitting the application online, please email the following:

1. HR Partner (email ID stated in the advertisement): For any queries regarding the advertised position.
2. hrat@fnu.ac.fj : For any assistance with the online application or technical issues.
3. vacancy2@fnu.ac.fj : For other queries regarding the advertised position, expression of interest or FNU careers.

Please note that only shortlisted candidates will be contacted. If you have not been contacted by Fiji National University, then your application has not been successful.

FNU is an equal opportunity employer. Preference is given to applicants holding Fiji citizenship. International applicants may be considered.